Cancellation and Refund Policies We understand that life happens. If you were unable to make it to Costa Rica we will offer you a full refund with proof of flight cancellation.If you experience a medical emergency we will offer a full refund with proof from a doctor or clinic.Due to limited seating, if you need to change your tour date we ask that you let us know 48 hours in advance.If you wish to cancel we need to be notified 72 hours in advance for a full refund.